This is for service only. The cashier gave us attitude when we got 2 lox bagels and just got a cup of water instead of a bottle of water. I mean, water taste the same to me, no matter in a cup or a bottle. Not sure if everyone will agree, but that's just how I taste water... so why paying $2 for water when you can just get it for free in a cup.. so manangement please train your staff who have attitude problem if you decide to keep offering free cups of water. If not, I'd say just offer only bottle water then if you want to avoid this from happening again in the future. Anyways, if cup of water is offered as an option to customer, please no attitude. If not just take it out of the menu..